Frequently Asked Questions
Most frequent questions and answers
Yes – if you can, please pre-book to avoid disappointment – book online, by email or phone as set out in the tour description. If you turn up on the day and there are places available please pay your tour guide in cash at the end of the tour. If you have a large group please email us with your requirements.
We offer 100% refunds on all tours if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason within 72 hours of scheduled tour.
Varanasi is becoming more bicycle friendly but like most other outdoor activities in an urban traffic environment there is a degree of risk involved. Your safety is our priority – we follow carefully planned routes using as far as possible designated bicycle friendly lanes. All participants are issued with helmets. Our bikes are suitable for males and females and for younger people usually from about the age of 13 or 14 years. We ask all participants to sign a cycling competency agreement and where we consider a client as incompetent to cycle with us we reserve the right to refuse participation.
All of our tours follow flat and level cycle routes with few inclines so a normal level of personal fitness is more than adequate to tour with us. We recommend that anyone with health issues should consult with their doctor before signing up for one of our tours.